Shipping policy
Effective Date: September 30, 2026
Thank you for shopping with A&W Greek Shop. We prepare each order with care and want you to understand when it will ship, how shipping charges are determined, and where to turn for assistance.
Order processing and carrier transit are separate. Processing is the time needed to prepare your purchase before it is handed to the shipping carrier. Transit is the time the carrier takes to deliver it.
Order Processing
| Order type | Expected processing or shipping schedule |
|---|---|
| In-stock merchandise | Typically ships within 2–4 business days after a completed order is received. |
| Print-on-demand merchandise | Typically ships within 7–10 business days after the order is placed, unless a different timeline is disclosed on the product page before purchase. |
| Custom, personalized, chapter, and bulk orders | Ships according to the production and shipping schedule provided on the product page or in your approved order confirmation or quote. |
| Preorders and A&W Heritage reservations | Ships within the estimated shipping window disclosed for that product before purchase. These items are not subject to the standard in-stock processing window. |
Business days are Monday through Friday, excluding holidays. Processing begins on the next business day after we receive a completed order.
Custom production schedules begin after the required payment, artwork approval, sizes, personalization details, and other information identified in your order terms have been received. For group-order campaigns, the schedule may also depend on the ordering window closing.
You will receive an order confirmation using the contact information provided at checkout. Please review your shipping address, email address, and order details promptly.
Standard Shipping Rates
The following rates apply to eligible in-stock retail orders shipping to one address in the contiguous United States, including Washington, D.C.
| Order merchandise subtotal | Standard shipping |
|---|---|
| Under $150 | $10.99 |
| $150 or more | Free |
The threshold is based on the order’s merchandise subtotal after discounts and before taxes and shipping charges.
Free standard shipping does not include expedited service, rush production, or shipping to multiple addresses.
Separate shipping terms apply to custom, personalized, chapter, bulk, wholesale, print-on-demand, preorder, and reservation items, as well as products specifically identified as requiring special handling. Shipping for these items may be included, charged separately, or eligible for a stated promotion. The applicable terms will be disclosed before payment on the product page, at checkout, or in your approved quote.
An order containing both eligible retail merchandise and separately shipped items may have additional shipping charges displayed at checkout. Qualifying for free shipping on eligible merchandise does not automatically waive shipping charges for excluded items.
We will not add an undisclosed shipping surcharge after purchase simply because our shipping cost is higher than expected.
Shipping Destinations
We ship to U.S. destinations supported at checkout. We do not currently offer international shipping.
For Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses, available services and shipping charges are displayed at checkout. The standing $10.99 and $150 free-shipping offers do not apply unless expressly displayed for your order.
P.O. boxes are supported only when the selected shipping service can deliver to them. If checkout does not provide a shipping option for your address, please contact us before placing your order.
Shipping Services and Delivery Estimates
We primarily ship through the United States Postal Service (USPS). We or our fulfillment partners may use another tracked carrier when appropriate for the shipment.
Available services may include USPS Ground Advantage®, Priority Mail®, and Priority Mail Express®. USPS currently lists expected transit of 2–5 days for Ground Advantage and 2–3 days for Priority Mail, depending on the shipment. Some destinations require additional time. These periods begin after carrier acceptance, not when the order is placed. USPS
Priority Mail Express service commitments and any associated money-back guarantee are subject to USPS eligibility requirements and conditions. USPS
Selecting expedited shipping does not shorten processing or production time. Rush production is available only when separately offered and confirmed.
If you need an order for a chapter meeting, initiation, conference, celebration, or other event, please contact us before purchasing. An event date entered in an order note is not confirmation that we can meet that deadline.
Shipping Confirmation and Tracking
When your order is prepared for shipment, you will receive a shipping notification with tracking information.
A tracking number or “label created” status does not necessarily mean the carrier has received the package. Please allow up to two business days for the first tracking activity to appear. Contact us if tracking remains in pre-shipment beyond that period.
Orders containing merchandise from different fulfillment locations or production programs may arrive in separate packages. Tracking will be provided for each shipment.
We will not charge additional shipping solely because A&W chooses to split an order after purchase. Customer-requested split shipments or additional delivery addresses may require a separate, approved shipping charge.
In-stock merchandise will not be held for an extended preorder or reservation timeline unless that arrangement was disclosed before purchase or subsequently agreed with you.
Chapter, Custom, and Bulk Deliveries
Unless your quote states otherwise, chapter and bulk orders are prepared for one consolidated delivery to the designated purchaser or chapter representative.
Individual shipping to members, additional delivery addresses, special distribution packaging, and expedited service must be arranged and priced separately before the order is finalized.
Your approved quote or order confirmation will identify the applicable production schedule, shipping arrangement, and any required deadlines for payment, approvals, or order details.
Processing and Carrier Delays
Weather, transportation disruptions, holiday volume, and other carrier conditions may affect delivery after shipment. Current USPS notices are available through USPS Service Alerts. USPS
If we learn that we cannot ship within the timeframe promised when you ordered, we will notify you no later than that deadline. We will provide a revised shipping date when reasonably available, or explain that a revised date is not yet known, and provide the applicable option to agree to the delay or cancel the affected unshipped merchandise for a prompt refund. ftc.gov
A product’s custom, personalized, preorder, reservation, or final-sale designation does not remove any cancellation or refund rights that apply by law.
Address Changes and Undeliverable Packages
Please verify your complete shipping address before submitting your order, including apartment, suite, or unit numbers.
Contact us immediately to request an address correction. Changes are not guaranteed once fulfillment has begun or a package has been handed to the carrier.
If a package is returned because of an incorrect or incomplete address supplied at checkout, refusal, or failure to collect it, we will contact you about the available next steps. Re-shipping may require payment of the actual additional shipping cost, disclosed before the package is sent again.
If the addressing or fulfillment error was ours, we will correct it without an additional shipping charge to you.
Delivery Problems, Damage, or Missing Items
Delayed or missing shipment: Contact us with your order number and tracking number if your package is substantially past the carrier’s delivery estimate or tracking appears stalled. You do not need to wait for the carrier to formally declare it lost before asking us for help.
Marked delivered but not received: Check the delivery address, mailbox, parcel locker, household members, building staff, and any secure delivery location shown in tracking. Contact us promptly if you still cannot locate the package. We will review the shipment and coordinate appropriate next steps with the carrier.
Damaged package, missing contents, or incorrect item: Contact us as soon as possible, preferably within seven calendar days of delivery, with your order number and clear photographs of the item, packaging, and shipping label. Keep the packaging and contents until we provide instructions; the carrier may require them for an investigation. USPS
The seven-day reporting request helps us investigate promptly and does not limit rights provided by law.
We may request reasonable information or cooperation to investigate a claim. For verified fulfillment errors or loss or damage in transit, we will arrange an appropriate replacement or refund. Reports of theft after confirmed delivery are reviewed individually; a replacement or refund is not automatic.
Please do not return damaged or incorrect merchandise without contacting us first.
Local Pickup
Local pickup is available only when offered at checkout or arranged directly with A&W Greek Shop.
Please wait for a ready-for-pickup confirmation before visiting. An order confirmation alone does not mean your purchase is ready. Print-on-demand and other partner-fulfilled products are not available for store pickup unless expressly offered.
Contact Us
For shipping questions or assistance, please include your order number in your message.
Email: contact@awgreekshop.com
Phone: (205) 925-4777
Store address: 1544 Bessemer Road, Birmingham, Alabama 35208
Our goal is to respond to shipping inquiries within two business days.
This policy applies to orders placed on or after its effective date. Orders already placed retain the shipping terms disclosed when purchased.