Terms of service

Effective Date: September 30, 2026

Welcome to A&W Greek Shop. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, customization services, chapter and group-order services, preorder and reservation programs, and related services (collectively, the “Services”).

Throughout these Terms, “A&W Greek Shop,” “A&W,” “we,” “us,” and “our” refer to A&W Greek Shop. “You” and “your” refer to the customer, visitor, purchaser, or other person using our Services.

By accessing our website, submitting an order, approving a custom design or quote, or otherwise using our Services, you agree to these Terms and any additional policies or terms incorporated by reference.

Please review these Terms carefully before using our Services.

1. General Conditions

We reserve the right to refuse or cancel service or orders when reasonably necessary, including in cases involving suspected fraud, unauthorized use of intellectual property, licensing restrictions, abusive conduct, pricing or inventory errors, or violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell, exploit, scrape, or commercially use any portion of our website, designs, product presentations, photography, graphics, customization systems, or Services without our prior written permission or the permission of the applicable rights holder.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

2. Eligibility and Online Store Use

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction or that you have the permission of a parent or legal guardian where required.

You may not use our Services or products for any unlawful or unauthorized purpose or in any manner that violates applicable laws, regulations, licensing requirements, or third-party rights.

You agree to provide current, complete, and accurate information when placing an order or otherwise interacting with us.

3. Products, Availability, and Product Information

All products and services are subject to availability.

We may limit quantities, discontinue products, modify product specifications, or restrict the sale of products to particular customers, organizations, geographic areas, or jurisdictions when reasonably necessary.

We make reasonable efforts to display product colors, finishes, materials, measurements, and details accurately. However, actual appearance may vary because of:

  • differences in device screens and displays;

  • natural variations in leather, fabric, wood, fibers, or other materials;

  • manufacturing tolerances;

  • dye-lot or production-batch variations;

  • handmade or hand-finished characteristics; and

  • reasonable supplier or production changes that do not materially alter the product.

Minor variations of this nature are not necessarily defects.

If a material product feature must be changed after an order has been placed, we will determine whether notice, approval, substitution, cancellation, refund, or another remedy is appropriate based on the circumstances and applicable law.

4. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, product availability, and specifications may change without notice before an order is placed.

We reserve the right to correct typographical, pricing, promotional, inventory, or other errors. If an error materially affects an order that has already been submitted, we may contact you before fulfillment to offer available options, which may include correcting the order or canceling and refunding the affected item.

Payment is processed through authorized third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge.

An order confirmation does not necessarily constitute final acceptance of an order. We may review an order for inventory availability, licensing requirements, customization details, fraud prevention, or other legitimate business reasons before accepting or fulfilling it.

5. Promotions and Discount Codes

Promotions, discount codes, free-shipping offers, loyalty benefits, and other incentives are subject to the terms stated with the applicable offer.

Unless expressly stated otherwise:

  • promotions cannot be combined;

  • discounts cannot be applied retroactively;

  • promotions have no cash value;

  • exclusions may apply to custom, bulk, limited-edition, Heritage, preorder, reservation, or licensed merchandise; and

  • we may correct or cancel a promotion affected by a technical or publishing error.

6. Custom, Personalized, Chapter, and Bulk Orders

A&W Greek Shop offers custom and personalized merchandise and may provide chapter, line, group, organization, committee, event, and bulk-order services.

Quotes and Order Terms

Custom or bulk orders may be subject to a written quote, invoice, product page, order form, or other order-specific terms.

Any pricing, minimum quantity, deposit requirement, payment schedule, production timeline, revision allowance, shipping arrangement, or other condition stated in an accepted quote or invoice becomes part of the agreement for that order.

Quotes are valid only for the period stated in the quote and may be revised if quantities, specifications, materials, decoration methods, shipping requirements, or other order details change.

Minimum Order Quantities

Some products require minimum order quantities because of manufacturing, embroidery, screen-printing, cut-and-sew, or other production requirements.

Minimums will be disclosed in the product listing, customization interface, quote, or invoice when applicable.

Customer Information

You are responsible for carefully reviewing and accurately submitting customization information, including, as applicable:

  • names;

  • chapter names;

  • line names;

  • numbers;

  • initiation seasons or years;

  • garment sizes;

  • colors;

  • Greek letters;

  • spelling;

  • dates; and

  • other personalization.

We are not responsible for errors that appear in the finished product when those errors exactly reproduce information submitted or expressly approved by the customer.

7. Design Proofs and Customer Approval

When A&W provides a digital mockup, design proof, customization preview, sample, or other approval opportunity, you are responsible for reviewing all details before approval.

Approval authorizes us to proceed with production based upon the approved design and specifications.

After approval or production begins, changes may:

  • be unavailable;

  • result in additional charges;

  • require a new production schedule; or

  • require cancellation and creation of a new order where cancellation remains possible.

Digital proofs and online customization previews are intended to represent the finished product but may not perfectly reproduce actual scale, texture, embroidery depth, thread appearance, print placement, garment drape, material characteristics, or screen color.

Reasonable production tolerances may occur.

8. Customer-Supplied Artwork and Intellectual Property

If you submit text, artwork, photographs, logos, names, trademarks, insignia, graphics, designs, or other materials for reproduction, you represent that you have the legal right or appropriate authorization to use and reproduce those materials for the requested purpose.

Submission of artwork does not obligate A&W to reproduce it.

We may reject or require modification of a design that:

  • appears to violate another party's intellectual-property rights;

  • conflicts with licensing requirements;

  • contains prohibited or unlawful material;

  • cannot reasonably be produced using the selected decoration method; or

  • otherwise conflicts with applicable requirements.

You remain responsible for customer-supplied materials and instructions.

To the extent permitted by law, you agree to be responsible for claims arising from materials you supplied without authorization or from instructions you gave us that infringe another party's rights.

9. Licensed Greek-Letter Organization Merchandise

A&W Greek Shop is an officially licensed vendor for select Black Greek-letter organizations.

The trademarks, names, Greek letters, crests, insignia, symbols, and other intellectual property of those organizations remain the property of their respective owners and are used by A&W only as authorized.

Licensed merchandise and customization requests are subject to applicable licensing requirements.

A&W may decline, modify, suspend, or cancel a customization request when necessary to comply with licensing rules or intellectual-property restrictions.

A customer's ability to enter text or upload artwork into a customization tool does not constitute permission to reproduce protected intellectual property.

No customer receives ownership of or rights in an organization's trademarks by purchasing merchandise from A&W.

10. A&W Intellectual Property

Except for third-party intellectual property, all original content appearing on the A&W Greek Shop website or created by A&W—including A&W branding, original artwork, product concepts, graphics, photography, text, layouts, custom product presentations, proprietary design elements, and other original creative materials—is owned by or licensed to A&W Greek Shop and is protected by applicable intellectual-property laws.

Purchasing a product does not transfer ownership of A&W's underlying artwork, designs, branding, photographs, or other intellectual property.

Unless we provide written authorization, A&W designs may not be reproduced, copied, digitized, manufactured, commercially exploited, or provided to another manufacturer for reproduction.

11. Preorders, Reservations, and Limited-Production Products

Certain products, including limited-production and A&W Heritage items, may be offered through a preorder, reservation, advance-order, or similar program.

A preorder or reservation allows a customer to purchase or reserve merchandise before it is immediately available for shipment.

Estimated production, arrival, and shipping dates are estimates rather than guaranteed delivery dates unless A&W expressly states otherwise.

Manufacturing, material sourcing, customs, transportation, quality-control, licensing, or other circumstances may affect estimated timelines.

Where required, we will communicate material delays or changes and provide any cancellation or refund rights required by applicable law or the terms disclosed at the time of purchase.

Products identified as limited-production may not be available for replacement if inventory is exhausted.

Any additional preorder or reservation conditions disclosed on the applicable product page or at checkout are incorporated into these Terms.

12. Heritage and Natural-Material Products

Certain A&W Heritage products may use genuine leather, natural fibers, specialty hardware, handcrafted details, or other materials with natural variations.

Leather may exhibit variations in grain, tone, texture, or other natural characteristics. These characteristics may be inherent to genuine leather and are not necessarily manufacturing defects.

Product care instructions should be followed to preserve the appearance and performance of specialty materials.

13. Shipping and Delivery

Shipping charges, available methods, and estimated delivery information are provided through checkout, the applicable product page, quote, invoice, or our Shipping Policy.

Unless expressly guaranteed in writing, estimated transit and delivery dates are not guaranteed.

Delivery may be affected by circumstances outside A&W's reasonable control, including carrier delays, weather, transportation interruptions, customs processing, natural disasters, labor disruptions, or other events.

Customers are responsible for providing a complete and accurate shipping address.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.

If a package is lost, damaged, returned, or otherwise affected during shipment, please contact us promptly so that we can determine the appropriate next steps under our Shipping Policy and applicable carrier procedures.

Our Shipping Policy is incorporated into these Terms by reference.

14. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.

Because personalized and custom products are made to customer specifications, they may be final sale or subject to additional return restrictions except where the product is defective, damaged, incorrectly produced by A&W, or applicable law requires otherwise.

Preorders, reservations, clearance merchandise, limited-production products, and other specially designated merchandise may also have product-specific cancellation or return conditions disclosed before purchase.

Nothing in these Terms eliminates any consumer right that cannot legally be waived.

15. Order Cancellation

Stock merchandise may be canceled only when cancellation is still operationally possible.

Custom, personalized, bulk, preorder, or production orders may become noncancelable after specified milestones such as:

  • approval of the design;

  • ordering of materials;

  • commencement of printing, embroidery, manufacturing, or personalization; or

  • another milestone identified in the applicable quote, invoice, or product terms.

Any applicable cancellation conditions will be determined by the terms governing the particular order and applicable law.

16. Third-Party Services and Tools

Our website may use or integrate third-party platforms, payment processors, customization tools, shipping services, email providers, review services, social-media services, and other technologies.

Certain third-party services may be subject to their own terms and privacy practices.

A&W does not control independent third-party services and is not responsible for their acts or omissions except to the extent responsibility cannot legally be excluded.

Links to third-party websites are provided for convenience and do not necessarily constitute A&W's endorsement of those websites or their contents.

17. Reviews, Feedback, and Submissions

If you voluntarily provide a product review, testimonial, suggestion, comment, feedback, or other submission to A&W, you represent that the content is truthful to the best of your knowledge and does not violate the rights of another person.

You retain ownership of content you own, but you grant A&W a nonexclusive, royalty-free license to use, reproduce, display, and communicate voluntarily submitted reviews, testimonials, photographs, or similar content for legitimate business and promotional purposes, subject to applicable law and any permissions or restrictions communicated at submission.

We reserve the right to remove unlawful, fraudulent, abusive, infringing, or otherwise inappropriate content.

18. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Payment information may also be processed by third-party payment providers subject to their applicable privacy and security practices.

Please review our Privacy Policy for information regarding how personal information is collected, used, and disclosed.

19. Electronic Communications

When you provide your email address, telephone number, or other contact information in connection with an order, you authorize us to send communications reasonably necessary to process or service that transaction, including order confirmations, proof requests, production updates, shipping notifications, and customer-service communications.

Promotional email or text communications are subject to applicable consent requirements and opt-out rights.

20. Prohibited Uses

You may not use the website or Services:

  • for an unlawful purpose;

  • to solicit others to participate in unlawful acts;

  • to violate applicable laws or regulations;

  • to infringe intellectual-property rights;

  • to submit false or misleading information;

  • to upload malicious software or code;

  • to collect or track another person's personal information unlawfully;

  • to interfere with the security or operation of the website;

  • to impersonate another person or organization;

  • to engage in fraudulent transactions or payment activity; or

  • to circumvent licensing or customization restrictions.

We may suspend access to the Services for violations of this section.

21. Disclaimer of Warranties

We strive to provide accurate information, quality merchandise, and reliable Services.

Except for warranties expressly provided by A&W or warranties that cannot lawfully be excluded, the website and Services are provided on an “as available” basis.

To the fullest extent permitted by law, we disclaim implied warranties to the extent those warranties may legally be disclaimed.

Nothing in these Terms limits rights or remedies that cannot be waived under applicable consumer-protection law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, A&W Greek Shop and its owners, officers, employees, agents, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website, products, or Services.

To the fullest extent permitted by law, A&W's aggregate liability arising from a particular transaction shall not exceed the amount actually paid to A&W for the product or service giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless A&W Greek Shop and its owners, officers, employees, agents, and representatives from third-party claims, losses, liabilities, and reasonable expenses arising from:

  • your material violation of these Terms;

  • your unlawful use of the Services;

  • customer-supplied content that infringes another person's rights; or

  • your violation of applicable law or third-party rights.

24. Events Beyond Our Reasonable Control

A&W will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, epidemics, government action, war or civil disturbance, labor disputes, carrier interruptions, supply-chain disruptions, customs delays, power or telecommunications failures, or similar events.

Where such circumstances materially affect an order, we will make reasonable efforts to communicate available options and fulfill any obligations imposed by applicable law.

25. Errors, Omissions, and Corrections

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, estimated transit times, availability, or other information.

We reserve the right to correct errors and update information at any time.

If a material error affects an order already placed, we may contact the customer to determine the appropriate correction, substitution, cancellation, or refund.

26. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the greatest extent permitted by law, and the remaining provisions will remain in effect.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, applicable product terms, and any accepted quote, invoice, or written order-specific agreement, constitute the agreement between you and A&W concerning the applicable Services.

If an order-specific written agreement expressly conflicts with these general Terms, the order-specific agreement will control with respect to that order.

28. Governing Law and Venue

These Terms and transactions with A&W Greek Shop are governed by the laws of the State of Alabama, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

To the extent permitted by law, disputes arising from these Terms or transactions with A&W Greek Shop shall be brought in the appropriate state or federal courts located in Jefferson County, Alabama.

Nothing in this provision eliminates any jurisdictional or consumer right that cannot legally be waived.

29. Changes to These Terms

We may update these Terms periodically to reflect changes in our Services, policies, business practices, or legal requirements.

The revised Terms will be posted on this page with an updated effective date.

Changes apply prospectively unless otherwise required by law.

Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Terms applicable to an order are generally those in effect when the applicable transaction is completed, together with any order-specific agreement.

30. Copyright and DMCA Notices

If you believe material appearing on our website infringes a copyright you own or are authorized to enforce, please send a written notice to:

A&W Greek Shop
Email: contact@awgreekshop.com
Subject: DMCA Takedown Request

Your notice should include sufficient information to identify:

  1. the copyrighted work claimed to have been infringed;

  2. the material you believe is infringing and its location;

  3. your contact information;

  4. a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  5. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf; and

  6. your physical or electronic signature.

We may request additional information necessary to evaluate the notice.

31. Contact Information

Questions regarding these Terms, an order, or A&W Greek Shop may be directed to:

A&W Greek Shop
1544 Bessemer Road
Birmingham, Alabama 35208

Email: contact@awgreekshop.com
Phone: (205) 925-4777